April 11, 2009

• US Scare

  Update:

  On Wed, May 6, 2009 at 10:55 AM, SkyMall wrote:
  

  Dear Carey,

  Thank you for your recent inquiry. After management review, I received confirmation that miles will be awarded to your US Airways account for your purchase with Aeropostale. Please allow 8-10 business days for the miles to post to your account.

  If you have any questions, please do not hesitate to contact us back.

  Thank you,
  Dorothy
  US Airways Dividend Miles Mall Customer Service

  Carey Anthony

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  Re: US Air Mileage Reinstatement
  5 messages
  

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  To US Air:

  I bought a $25 gift card at your Sky Mall  a month ago to keep my mileage account active. Why hasn’t it been posted to my US Air account??  Tomorrow’s the deadline.  I better not lose my miles!  Please advise.

  MR  CAREY ANTHONY
  Dividend Miles Number     4002xxxxxxx
  
  

  ---

  Dear Mr. Anthony,

  Thank you for contacting US Airways.

  If you bought a gift card and it is excluded from mileage credit, the miles in your Dividend Miles account are not excluded from forfeiting on March 31, 2009. The miles from the Shopping Mall are sent electronically from the partner.

  We do not have a way to verify.

  If sufficient time has passed or if you need to verify a recent purchase, please go to www.usairways.com/shop, click on the Customer Service link and submit an inquiry. You may also send an email to dmsm-cs@skymall.com or call 1-800-328-6255.

  Best regards,

  Bobby Hunt
  US Airways
  Dividend Miles Service Center
  
  

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  To US Air:

  I have no idea what you just said.  I did buy a gift card using the link to the Sky Mall on your website that told me I could keep my miles with a purchase from said website. Don’t pass the buck. Answer the question.  Don’t make be blog about this.  You wouldn’t like me when I’m angry.  I make it a point to publicize when Corporate America rapes innocent people:

  http://careygly.xanga.com/684765889/customer-service-xangaversary/

  Power of the people!
  

  
  Now go back and re-read my email carefully.  I purchased the gift card through YOUR store as directed.  I already have it.  My miles expire TOMORROW.  DO NOT write me back until you have answered my question.  PERIOD.
  

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  Dear Mr. Anthony,

  Thank you for contacting US Airways. If you took action to preserve your miles prior to the 18 month forfeiture date, and the activity date is prior to the forfeiture date, your miles will be reinstated automatically even if your miles forfeit before the activity posts.  Therefore, if your activity for the Shopping Mall posts with an activity date prior to 03/31/2009, your miles will be
  reinstated automatically if they had already forfeited. Generally, miles will be credited within 6-8 weeks from the shipping date. Please be aware that some of the merchants on the Dividend Miles Shopping Mall use the shipping or processing date rather than the original order date for the activity date.  In which case, you would need to purchase far enough in advance for the activity date to be prior to the forfeiture date.
  

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  To US Air:

  FINALLY, someone who knows how to read and answered my question!  It’s still ridiculous that you don’t know when my purchase is going to post to my account. The system is flawed.  FIX IT.  The excuse that Sky Mall is a separate company doesn’t “fly”.  FIGURE IT OUT.  It’s not MY problem that you don’t communicate with your partners.  It’s YOURS.  All this experience has done is make me never want to fly US Air again.  I will get my miles, use them, and be done with you people.  Sheesh, you would think that in this day and age you might want to try to save customers rather than lose them??  Just a thought.   Good luck with your eventual bankruptcy.  You’re going to need it.  Most of your employees can’t answer a simple email.  Good riddance!

  

  
  
  

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  Tonight I headed down to Disneyland to celebrate little Sarah’s 7th birthday.  We had a nice time:

  

  Can anyone guess the celebrity I shot shopping for wine at the Rock & Roll Ralph’s on Sunset Blvd. the other day?  He’s the guy in the center:

  

  • 2:54 am
  • 18 Comments